Privacy policy

Privacy Policy

Last updated: October 1st, 2025

We Interiors (“we”, “us”, “our”) operates the website weinteriors.co.uk and provides products and services through our online store (the “Services”). This Privacy & Cookie Policy explains how we collect, use, share, and protect your personal information and how we use cookies and similar technologies.

By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our Services.

1. Personal Information We Collect

We may collect the following categories of personal information:

  • Contact details: name, billing/shipping address, email, phone number.
  • Payment information: credit/debit card details, transaction history.
  • Account details: login credentials, saved preferences.
  • Order history: products viewed, added to cart, purchased, returned.
  • Communications: customer service inquiries, emails, messages.
  • Device and usage information: IP address, browser type, operating system, cookies, browsing activity.

2. How We Collect Information

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through cookies and similar technologies.
  • From service providers such as Shopify, payment processors, and shipping carriers.
  • From partners/third parties when you interact with our marketing or advertisements.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.
  • Provide customer support and manage your account.
  • Send important service communications.
  • Send marketing communications (if you have opted in).
  • Improve our website, services, and customer experience.
  • Protect against fraud and ensure security.
  • Comply with legal and regulatory obligations.

4. Analytics and Advertising

We use Google Analytics, Google Tag Manager, and Google Ads to understand how visitors use our website, measure performance, and show relevant advertisements. These services may collect information such as your IP address, browser type, and browsing behavior using cookies or similar technologies.

  • Google may combine this information with other data to deliver personalized ads.
  • See Google’s Privacy Policy and Google Ads Policy for details.
  • Manage your preferences via Google Ads Settings or the Google Analytics Opt-out Tool.
  • You can also manage your cookie preferences through our Cookie Banner or in your browser settings.

5. Sharing Your Information

We may share your personal information with:

  • Shopify (our ecommerce platform provider).
  • Payment processors (to securely process transactions).
  • Shipping and logistics providers (to deliver your order).
  • Marketing and analytics partners (to improve services and advertising).
  • Legal authorities where required by law.

We never sell your personal information.

6. Cookie Policy

Cookies are small text files placed on your device when you visit our website. We use cookies and similar technologies set by us and trusted third parties (such as Shopify and Google) for the following purposes:

Types of Cookies We Use

  • Essential cookies – required for basic website functionality, such as shopping cart and checkout.
  • Performance cookies – help us understand how visitors use our website (e.g. Google Analytics).
  • Functional cookies – remember your preferences and settings.
  • Advertising cookies – used to deliver personalised ads (e.g. Google Ads, remarketing).

Managing Cookies

  • On your first visit, you can set your cookie preferences via our cookie banner.
  • You can also manage or disable cookies via your browser settings.
  • You can opt out of advertising cookies through tools such as Google Ads Settings.
  • Please note: if you disable cookies, some features of our website may not function properly.

7. Your Rights

If you are located in the UK or the European Economic Area (EEA), you have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your data in a portable format.

You can exercise these rights by contacting us at info@weinteriors.co.uk.

8. Data Retention

We keep your personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

9. International Transfers

Your data may be transferred outside the UK/EEA (for example, when processed by Shopify or Google). Where required, such transfers are protected by approved safeguards such as the European Commission’s Standard Contractual Clauses.

10. Children’s Privacy

Our Services are not directed to children under 16, and we do not knowingly collect their data. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Security

We take reasonable technical and organizational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with the revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

Email: info@weinteriors.co.uk
Address: We Interiors, 35 Wates Way, Mitcham, London CR4 4HR