Have questions? We're here to help. If you can't find your answer below, email us at info@weinteriors.co.uk.
How long does it usually take from order to delivery?
It depends on where your item is held:
- In stock in the UK: 2–4 weeks
- In stock in Europe: 4–6 weeks
- Made-to-order items: 8–12 weeks for manufacture and delivery
Once we receive your order, we will confirm your lead time. If you need an item sooner, contact us before ordering and we will check what is available for quicker dispatch.
Where are your products made?
Our furniture comes from trusted manufacturers across Europe and Asia, including exclusive ranges crafted in our own production facility in Lithuania. We hold stock both in Lithuania and at our UK distribution centre in London.
Do you have a physical shop or showroom?
We don't have a high-street shop, but you are welcome to see our furniture in person at our warehouse: 35 Wates Way, Mitcham, London CR4 4HR. Visits are by appointment only – please contact us to book a time.
What is your return policy?
You can return an item within 14 days of delivery if you change your mind. It must be in its original condition and packaging, and return shipping is at your cost. Made-to-order and personalised items (including all made-to-order dining tables) cannot be returned unless faulty.
If your order arrives damaged or faulty, please contact us within 48 hours with photos and we will arrange a repair, replacement, price reduction or full refund. Read our full Refund Policy.
Do you offer white glove delivery and assembly?
Yes. Alongside our standard delivery, you can choose:
- Room of Choice delivery (£120) – our team carries your furniture into the room you choose (unpacking not included).
- Premium delivery (£200, orders over £2,000) – delivery and assembly included.
Most furniture arrives fully assembled. Larger items such as wardrobes, beds and tables may arrive flat-packed with instructions and fittings.
How much does delivery cost?
Delivery is free on Mainland UK orders over £1,000. A flat £60 fee applies to orders under £1,000. Pre-Christmas offer: for a limited time, delivery is free on orders over £500 and £30 on orders below £500.
See our Delivery Information page for details.
Where do you deliver?
We deliver across Mainland UK (islands excluded) to any address accessible by a standard delivery van. We book your delivery day in advance and may call the day before to confirm your time slot.
How can I pay?
We accept Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay and Google Pay. For other payment arrangements, email info@weinteriors.co.uk.
Is there a warranty?
Most of our furniture comes with a 24-month manufacturer's warranty covering defects in materials and workmanship. It does not cover normal wear and tear or damage from misuse.